Returns and Exchange
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VSNC Jewellery Silver strives to provide the best customer experience and satisfaction. Below are the detailed terms and conditions for returns and exchanges.
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Return Period: Customers can return their purchases within 14 days from the date of delivery.
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Condition for Return: Items must be in their original condition, unused, and with all original tags and packaging intact.
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Proof of Condition: Before opening the parcel, customers must take a video clearly showing the unopened package and its condition. This video will be required as proof in case of any return due to damage or other issues.
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Return Process: To initiate a return, customers must contact VSNC Jewellery Silver customer care. The customer care team will provide instructions on how to proceed with the return.
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Non-Acceptance of Physical Damage: Returns will not be accepted if the item shows any signs of physical damage not reported at the time of delivery.
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Exchange Period: Items can be exchanged within 14 days from the date of delivery, subject to the item being in its original condition.
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Exchange Process: Customers must contact customer care to initiate an exchange. An exchange request must be made before sending the item back.
- Contact Details: 9443810308 | Email: vsncjewellery@gmail.com
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Condition for Exchange: Items must be in their original condition, unused, and with all original tags and packaging intact. Exchanges are subject to the availability of the desired replacement item.
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Proof of Condition: Similar to returns, a video must be taken before opening the parcel to document its condition.
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Non-Acceptance of Physical Damage: Exchanges will not be accepted if the item shows any signs of physical damage not reported at the time of delivery.
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Refunds: Refunds for returned items will be processed once the returned item has been received and inspected by VSNC Jewellery Silver. The refund will be issued through the original method of payment.
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Shipping Costs: Return shipping costs may be the responsibility of the customer unless the return is due to an error on the part of VSNC Jewellery Silver (e.g., wrong item shipped, item arrived damaged).
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Inspection and Approval: All returned and exchanged items will be inspected by VSNC Jewellery Silver quality control team. Approval for returns and exchanges is subject to the item meeting the return/exchange criteria.
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Communication: All customers will receive confirmation via email or phone regarding the acceptance of their return or exchange request and further instructions.
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For any questions or assistance regarding returns and exchanges, customers can contact VSNC Jewellery Silver customer support team. By adhering to these terms and conditions, VSNC Jewellery Silver ensures a smooth and efficient return and exchange process for its valued customers.
For the most accurate and updated information, customers should refer to the official return and exchange policy provided by VSNC Jewellery Silver at the time of purchase.